This policy outlines what information this website collects, and how that information is processed. Please read it carefully, and contact me if you have any questions.
By using L-James.com and/or submitting any information to L-James.com, you demonstrate that you acknowledge and accept the following policy.
This privacy policy applies to information collected and used by L-James.com. This does not include information collected and used by other services that this website utilizes, such as Patreon, Ko-Fi, Paypal, Stripe, and other third party services (Third Party Services). Please see those services for their privacy policies.
Your Rights to Your Information
You have a right to access any of your personal information that I have on hand. If you wish to access your personal information stored with L-James.com, or wish to withdraw consent to our storing that information, please contact me using the subject “Personal Info Inquiry”.
Collected Information
L-James.com may collect and store the following information from you:
- Email address
- Mailing address
- Name (real or fictitious)
- Records of items, downloads, and services purchased from us
- Demographic information, such as age
- IP addresses, country of origin, and browser user agent string
- Additional content provided via forms, such as commission-related information
- Any additional content you provide, such as comments or reviews
Email addresses: These are used to send you emails that you consent to, such as newsletters and replies to commission inquiries. Emails you receive may include post notifications, news, announcements, surveys, or information about discounts and special offers.
Your email address will be collected and stored when you make a purchase on L-James.com. This is used communicate important information about your order, such as payment or shipping status.
Your email address will be collected and stored when you create an account on L-James.com. This is used to verify your account, help you recover login information, and relay important information about your account.
L-James.com will not collect or use your email address unless you make a purchase, opt in to receive emails, or create an account. Once you opt out of an email list, your email address will no longer be associated with that list. If you have opted in to multiple email lists, you will have to opt out of each one if you no longer wish to receive emails from any of them. If you contact me to delete your account on this website, I will delete all associated information from our records including your email address.
By subscribing to any email lists, contacting me via email, making a purchase, or creating an account, you consent to L-James.com and myself (L James) using your email address to contact you.
Mailing addresses: Your mailing address will be collected when you make a purchase at L-James.com which requires me to ship a physical item to you. This includes any physical goods offered on a subscription basis. In these cases, your mailing address may be associated with your account on L-James.com if you choose to create one at the time of purchase or make the purchase while logged in to an existing account. Your mailing address may also be collected in special cases, such as when you enter contests or giveaways involving physical prizes which must be shipped.
Your mailing address will only be used by us to send you items which you have agreed to receive. I will not mail anything to you which you have not asked for, without first providing prior notice and receiving your consent.
Mailing physical items to you may require me to provide your mailing address to Third Party Services, such as shipping providers or printing services. Note that I do not have control over whether Third Party Services keep your mailing address on file and how they will use it.
Names: These are used with email addresses or mailing addresses to identify you and make sure email or mail reaches the correct recipient. They may be legal names or nicknames, depending on what you submit to this website. Names will be kept or discarded in association with other information. For example, when you unsubscribe from the newsletter, I will remove both your email address and name from records.
A name is associated with your account on L-James.com. This will be used to identify you around L-James.com, such as when you make a comment or leave a review.
Demographic information such as age: Age may be used to confirm eligibility for certain products, features, content, or services. You may explicitly or implicitly provide this information to us when you use or interact with one of our products, features, content, or services – for example, by submitting a commission inquiry and agreeing to my commission terms of service, I can assume you are over 18 years of age. Information about your age or date of birth will be kept or discarded in association with other information. When implicitly provided, it may not be formally collected or stored at all.
IP addresses, country of origin, and browser user agent string: your IP address and browser user agent string are collected when making a comment, and are used to detect and reduce spam. This information is also collected and stored when making an account, and may be used to verify the source of login attempts and password reset attempts.
Payment information: When you purchase an item on L-James.com, you will be required to input payment information in some form. I do not store or retain this information on L-James.com’s server or in my records. L-James.com takes payments using Stripe and Paypal, which securely store your payment details on their servers and in their records. Please see the privacy policies of those services for more information on how your payment information and details are stored and used.
Passwords: When you create an account on L-James.com, you will need to create a password for your account. These are stored in L-James.com’s database as a secure hash. I do not have access to your password in plain text and am unable to share it with anyone, including you. If you lose your password, please use the automated “Lost your password?” option, available at the login screen.
Other information: This may include information provided in the course of a commission inquiry, such as character names and social media links. These can be used to contact you while a commission is in progress (for example, sending a message on social media should email communication fail) and associate you with art you’ve paid for. Please see my commission terms of service for more information on how you’re associated with commissioned art.
Content provided in comments or reviews will be associated with the name or nickname on your account. This content can be deleted at any time upon request.
Some information may be collected from Third Party Services as part of your membership on L-James.com. For example, logging in via Patreon will provide me with your Patreon username, user ID, and the name and email address associated with your Patreon account. Other information associated with your membership to L James on Patreon may be provided and used as well, like shipping information and pledge amount.
Information Storage and Disposal
Names, email addresses, and any other information you provide when you contact me may be stored in an email inbox or archived into private records. This information will be securely discarded at my discretion.
Mailing addresses provided when purchasing items from my shop may or may not be associated with an account on L-James.com. If you choose to create an account, you may edit your mailing address from your account settings or ask me to remove it from your account. If you do not create an account, your mailing address will be kept in records and securely discarded once no longer needed, after no longer than one year.
Note once again that I do not have control over whether Third Party Services keep your name, mailing address, email address, or other information on file. Please refer to the privacy policies of those services.
If you would like to know what information I have stored for you or would like for me to delete your information from our records, please contact me with your requests – your trust is a high priority.
Sharing Information
In some circumstances, L-James.com may share your private information with other parties for specific purposes.
For example, if you provide a mailing address to L-James.com so you can receive a physical item that you have purchased or otherwise are entitled to, I may need to share your address with a Third Party Service and/or postal or delivery service. I will not share your mailing address with any Third Party Service except as strictly required for sending you a physical item which you have agreed to receive. These Third Party Services include postal and other delivery services, as well as printing and fulfillment services such as Printify and Gooten.
Cookies
Cookies are text files that are downloaded to your device and accessed when you visit the site they originated from. These files contain small amounts of information that allow websites to recognize your device on repeat visits. This website may use both persistent cookies and session cookies.
Persistent cookies remain on your device and are often used to remember information and preferences – for example, they are responsible for keeping you logged in to a website even after you leave that website.
Session cookies are temporary, and are deleted once you leave the website they originated from. They are intended to only store information from one page to the next within a single browsing session.
L-James.com utilizes cookies for many reasons:
Research and performance: Cookies may be used to collect information about the pages you visit, the length of time spent on pages, and any errors you encounter. This information cannot be used to personally identify you and is only collected for our information so I can find errors and improve user experience on this website.
Functionality: Some cookies may be crucial to the functionality of L-James.com. These cookies might be used to remember that you are authorized to access secure parts of the site (in other words, staying logged in), or simply remember your preferences for a smoother experience.
Third-Party: Some third parties may place cookies on your device directly or indirectly through L-James.com. For example, using sharing tools to post to a social media site may allow that site to download a cookie to your device. I do not have access to or control over these cookies – please consult the privacy policies of any outside sites you access during your visit.
Exceptions
Exceptions to this policy may be made where legally required for whatever reason. If legally required of us, L-James.com reserves the right to share your personal information with authorities.
Third Party Services
L-James.com utilizes the following Third Party Services for memberships, order fulfillment, security, and more. Please see their privacy policies for more information on how your data may be handled by these services.
Order fulfillment: Printify, Gooten
Payment processing: Paypal, Stripe
Security and other site functions: Wordfence, Jetpack, Akismet, Woocommerce, Automattic
Updates to the Privacy Policy
This Privacy Policy may be changed in the future to clarify information or address questions and concerns as required. If the Privacy Policy is significantly changed, a notice may appear on L-James.com to note such change.